Who these terms cover
These terms concern purchases from the Romanian seller identified above through glowforma.eu and its country storefronts. Glowforma is the shop's brand. YOUNG & COSMIC GROUP SRL is the seller named on the invoice as well as the website operator. The selected market determines the available delivery destination, currency and offers, not a separate seller.
Authenticity and product presentation
We sell original products sourced through our suppliers. Our current supplier, Symphonya, states that it sources through official channels. This does not mean Glowforma is an authorised retailer for every brand or that we independently authenticate every unit. Packaging and formulations may change between batches or markets; a packaging difference alone neither proves nor disproves authenticity.
If you suspect an authenticity or conformity problem, contact us with your order reference and the concern. Photos of the product, packaging and batch code can help us investigate, but are not a condition for exercising your statutory rights. Glowforma remains your seller and handles the complaint; a supplier’s wholesale restrictions do not remove your consumer rights.
Products, prices and checkout
Read the product's quantity, shade, presentation and warnings before ordering. Images may illustrate packaging; any material discrepancy should be reported to us. Product descriptions do not replace the manufacturer's safety instructions.
The applicable product price, taxes, delivery charges, available payment methods and total payable must be shown before you submit a paid order. Review and correct your basket, contact information and delivery address before submitting. The displayed availability and delivery estimate apply to the selected market.
Submitting your order constitutes your offer to purchase. The automatic receipt acknowledges registration of the order, not acceptance of the contract. The contract is concluded when we expressly accept your order or dispatch the goods. If we cannot accept the order, we will inform you and refund amounts collected for the unaccepted goods.
Delivery and problems with an order
Delivery options and charges are shown at checkout. We comply with the delivery time agreed for your order. Unless another time has been agreed, we deliver without undue delay and within 30 days after concluding the contract, under Article 18 of Romanian OUG 34/2014. This is the statutory default deadline, not an estimate of normal transit time. If an order cannot be fulfilled as agreed, we will contact you and handle cancellation or other remedies according to applicable consumer law. Contact the seller above for missing, damaged or incorrect goods. Your statutory rights do not depend on an optional commercial guarantee.
Withdrawal from an online purchase
Consumers generally have 14 days from receipt of goods to notify the seller that they wish to withdraw, without giving a reason. For separately delivered goods in one order, the applicable period normally begins when the last item is received. A clear statement sent to the contact above is sufficient; the model below is optional.
After giving notice, send the goods back within 14 days. Reimbursement is due within 14 days of notification of withdrawal and includes the least expensive standard outbound delivery charge. We use the original payment method unless you expressly agree otherwise, without charging refund fees. Where permitted, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first. Additional cost for a more expensive delivery option is not normally reimbursed.
For a change-of-mind withdrawal, you pay the direct cost of returning the goods, provided this was disclosed before purchase. We bear the necessary return costs for non-conforming, damaged or incorrectly supplied goods where required by law. No restocking fee applies to a statutory withdrawal. Use the return address shown above; contact us for practical shipping instructions. Requesting instructions is not a requirement for giving valid withdrawal notice.
The withdrawal exception for sealed goods unsuitable for return for health-protection or hygiene reasons applies only when its legal conditions are met, including removal of the seal after delivery. It is not a blanket exclusion for all cosmetics. Faulty-goods rights remain separate. Excessive handling beyond what is needed to establish the goods' nature and characteristics may reduce a refund where the law permits.
Optional withdrawal notice
To the seller at the contact/returns address above:
“I notify you that I withdraw from my contract for the following goods: … Order number: … Ordered/received on: … Customer name and address: … Date: …”
Add a signature only when sending the notice on paper.
Online withdrawal
For the Romanian storefront, use Withdraw from the contract, also available from your account order details or the link in your order receipt email. Enter your name, order reference or other information identifying the purchase, and the email address for confirmation. You can identify particular items for a partial return. Review the details, then select “Confirmă retragerea”. No account or reason is required. We record your notice with its submission date and time, make a confirmation available to download immediately and send it by email. Recording the notice is separate from processing the return and refund; other valid methods of notice remain available.
Faulty goods and complaints
Contact us with the order reference and a description of the problem. The statutory remedies for non-conforming goods apply, including repair or replacement and, where the legal conditions are met, price reduction or termination/refund. For Romanian consumer purchases, the seller is liable for non-conformity existing at delivery and identified within two years. Repair or replacement must be free and, where applicable, completed within the legally required reasonable period of no more than 15 calendar days, agreed in writing. This does not promise a two-year shelf life for cosmetics. Mandatory rules in the consumer’s country may provide additional protection.
Accounts and optional benefits
Keep account credentials secure and provide accurate order information. Team Shopping and Glow Circle, where available, have additional eligibility, reward, expiry and payment conditions displayed with the feature. Each participant remains responsible for their own purchase. Optional programme conditions cannot remove statutory consumer rights.
Privacy and applicable rights
Read our privacy policy for information about personal data. These terms do not constitute consent for optional marketing.
The seller is established in Romania. Any choice of Romanian law must preserve the mandatory consumer protections of your country of habitual residence where applicable. These terms do not impose exclusive Romanian courts or remove your statutory access to courts and complaint mechanisms.
You may contact ANPC or consult the Romanian alternative dispute resolution service (SAL). For cross-border matters, the European Consumer Centres Network can provide assistance. Access to a dispute-resolution body does not remove access to the competent courts. We do not claim mandatory participation in an ADR scheme without confirming that obligation. The former EU ODR platform closed in 2025.
Version: 8 October 2026. Each order is governed by the terms provided when the contract is concluded; later changes do not retrospectively change existing contracts.